Frequently Asked Questions

Do I need to set up an account with you?

You do not need to set up an account with us and we do not require an account to make a purchase. However, creating an account does have many benefits.

Here's a breakdown of why creating an account in an online store can be advantageous for you:

Convenience:

Faster checkout: No need to re-enter your billing and shipping information every time you shop.

Simplified order tracking: Easily track the status of your deliveries and past purchases.

Re-ordering favorites: Quickly reorder items you've loved with a single click.

Gift Certificates: keep track of your redeemed gift certificates and store credit.

Personalization:

Job List Creation: Save items you're interested in for later and add them to your cart at any time.

Address Book: Save multiple addresses to chose from during checkout.

Saved Payment Methods: Save multiple payment methods to chose from during checkout.

How do I change and check my account details?

The first step to changing your account or checking your account details is to login to your account. There is a link to "SIGN IN" in the top right side of the navigation bar at the top of every page in our store . You can also access the page directly via this link SIGN IN.

Once logged in, you can visit the account page by clicking on the "My Acount" link which appears where the "SIGN IN" link previously was or you can access it directly via this link My Account"

There you will find links to view order status, edit your address, change your account details, etc.

I've forgotten my password

If you have forgotten your password it is a simple progress to reset it and create a new one. Click on this link to be taken directly to the "Forgot Password" page to reset it:

Forgot Password Page

On that page enter your email address and click on "Continue". After a short while, the store will send you an email with instructions on how to reset your password and you will be returned to the login page.

After you receive the email, click on the link and you will be taken to the store's "Password Reset" page. Enter your new password and confirm it, then click on "Update" and your password will be changed.

If you are still having issues with your password or have any questions visit our Contact Us page for further assistance.

I want to return my purchase! What do I do?

To view our return policy and details of how to return your purcase please see our Shipping & Return Policy page

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and Paypal.

What are cookies? Do I need to enable cookies on my browser?

Cookies are small pieces of data stored on your device by websites. As you browse the store, the website loads that bit of data and uses it to keep track of your shopping cart, your account, your checkout progress etc. Without cookies the store would not able to keep track of your visit and would treat you as a new visitor on every page!